Avaya

The emergence of IP solutions

Originally engineered for data traffic, Internet
Protocol (IP) networks can also support real-time
voice communications with a Quality of Service (QoS)
that’s competitive with traditional voice-only
telephony networks. IP-based communications are
therefore attractive to all businesses for a number of
reasons, not least of which are the economy and
convenience of a single network for voice and
data traffic.
Avaya IP Office delivers these benefits, plus the
versatility to serve the large spectrum of small and
mid-size business needs:
• If an evolutionary migration to IP is desired,
Avaya IP Office can act as a traditional office
phone system until full converged network
capabilities are needed.
• If an aggressive approach to IP adoption is
required, Avaya IP Office delivers full IP benefits
immediately.
• Businesses with multiple locations and branch
offices of larger corporations can enjoy full IP
benefits by using Avaya IP Office as a remote
office solution.
• Businesses requiring advanced customer contact
and support capability can achieve a nextgeneration
solution for enhanced customer care
through Avaya IP Office.
Even as your customers become aware of the
emerging IP alternative to their traditional
communications, questions are raised: What is the
cost? Will this be too complex? Will this—even
briefly—put my ability to serve my customers at risk?
Avaya IP Office has the answers.

D e s i g n e d f o r t h e s m a l l a n d
m i d - s i z e c u s t o m e r
Avaya IP Office isn’t a scaled-down large enterprise
communications system. It’s a complete solution, designed
for the priorities of small and mid-size businesses.
• Avaya IP Office is cost-effective. With the option to
combine voice, data, and essential business
applications on a single IP network, Avaya IP Office
significantly lowers network fees associated with
traditional multiple-network arrangements.
• Avaya IP Office is easy to own. One vendor, one package,
one system administration tool, and one solution that’s
compatible with Microsoft® desktops and traditional
office telephony make Avaya IP Office even easier to
deploy and learn. Avaya quality and training make
your introduction to the world of converged
communications hassle free.
• Avaya IP Office leverages existing telecom investments.
Compatible with traditional telephony, it’s also the
only IP solution that provides a migration path to an
IP-capable system for current Avaya small and mid-size
business customers. Current Avaya MERLIN MAGIX™
Integrated System customers with 4400-Series telephones
may reuse most of their telephones with Avaya IP Office.
• Avaya IP Office enables growth. Consider it your
customers’ introduction to converged communications:
today’s capabilities can be upgraded for more
sophisticated capabilities and more users as needed in
the future. Avaya IP Office is a simple, cost-effective
solution that offers full IP benefits today and initiates
the acquisition of technology and knowledge your
customers will depend on as they grow. Even if they
outgrow their Avaya IP Office, 6400-Series DCP
telephones may be used on most Avaya platforms.
The modular architecture of Avaya IP Office allows growing
businesses to deploy new modules and features in a quick,
economical manner. And Avaya IP Office business
applications, including Compact Remote Office and
Compact Contact Center, meet growing business demands.
T h e v a l u e o f A v a y a E C L I P S
As the newest addition to the Avaya Enterprise Class IP
Solutions (ECLIPS) family, Avaya IP Office delivers the
value enjoyed by enterprises of every size around the
world, including key benefits to the small and mid-size
business:
• Reliability. A single solution from a single provider,
built with proven components that are designed to
work together, ensures consistent quality and
performance.
• Voice quality. Ensured by the world leader in business
voice systems, with 130 years of communication
innovation heritage.
• Full-featured functionality. A robust set of voice and data
features takes full advantage of IP benefits.
• Rich applications. Complete big-business capabilities,
including voice messaging and contact center
management, are optimized for small and mid-size
businesses.
And it’s all delivered with the simplicity, cost-effectiveness,
and performance small and mid-size businesses need.

For more information on Avaya IP Office,
contact 360 Solutions today.

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