Avaya IP Office

Built for today’s customer economy

Small and mid-size businesses want the capabilities of big businesses—with full voice system features, sophisticated applications, and an “open” sign for their customers 24/7. Avaya IP Office has the features and performance to achieve this, and much more. As an all-in-one solution comprised of voice, data and applications built for the small to mid-size customer, it’s designed to allow full analog, digital or IP connectivity to enable success in today’s Customer Economy.

It’s a voice communication solution

Avaya IP Office offers full voice functionality with a comprehensive list of features and benefits for the small to mid-size business, including:

• Full PBX features—direct inward dialing, caller
  ID, call forwarding, conference calling, speed dialing, distinctive ringing, and more

• Full key system features—busy lamp fields that
  notify attendants and fellow workers of each
  employee’s phone status, flexible paging that
  allows attendants and employees to intercom the
  entire office or select groups, and more.

• A variety of network trunk interfaces—including IP,
  T1/PRI, analog loop start, and analog ground start—for comprehensive network connectivity

• Support for a range of extensions, from 2 to 180—
  cost-effective for new and growing businesses.

• A variety of telephones, including analog or
  digital, wired or wireless, traditional or IP
  (desktop telephones and Softphones)—the appropriate desktop for your customers’ needs.

• Advanced call routing—incoming calls are
  directed to the best available person, according to the customer’s unique criteria.

• Alternate call routing—reliable handling of
  outgoing calls by selecting from analog, digital, or voice-over-IP (VoIP) trunks.

• Q. Sig Networking—standards-based, multi-site
  networking that supports useful features, from
  simple calls to call back when free and message
  waiting. Additional functions are also available
  when networking Avaya IP Office systems together.

It’s an IP capable voice communication solution

For converged communications, the Avaya IP Office acts as
an IP telephony server:

• Integrated H.323 Gatekeeper and Gateway offer standardsbased
  IP telephony—and freedom from proprietary lock-ins.

• Quality of Service (QoS)—supported through DiffServ for
  routing and 802.1p when used in conjunction with an
  Avaya Cajun™ LAN switch. Every Avaya solution is backed by our 130-year heritage in communication technology.

It’s a data communication solution

• For offices with basic data networking needs, Avaya IP
  Office can provide a complete data communication and
  networking solution:
  • Internet access—firewall-protected, lease line, or ISDN
  dial-up connectivity via T1/PRI or WAN port: highspeed
  (up to 128K) dialed access, direct leased line
  connections for high usage and Web site hosting, plus
  integral security for efficient access to information on
  the Web.
  • Routing—Internet- or branch-to-branch-based routing,
  including NAT (Network Address Translation) and
  DHCP for IP address sharing for locally attached PCs.
  • Remote access server—optional two-channel, V.90
  modem for access to local LAN servers via modems,
  terminal adapters, routers, or WAP-enabled mobile
  phones, individual firewall security, access control per
  user, and standards-based security enable remote
  workers and remote access to Avaya IP Office system
  management.
  • LAN hub—connects up to eight PCs to each other and to
  router and/or remote access service.
  • LDAP client support—standards-based directory support
  which allows the Avaya IP Office directory to be
  synchronized with external directories, eliminating the
  need to manage two sources.
  • Complementary to the Avaya Cajun™ family of network
  switches and VPNet portfolio—for powerful converged
  networks.
  It’s an applications platform
  Avaya IP Office provides big business benefits and
  enhanced productivity for small and mid-size businesses
  with a full complement of sophisticated applications,
  including:
  • Voice mail—incoming callers never reach an empty
  office. With call forwarding, dial-by-directory, the
  ability to retrieve phone messages via the PC
  Softphone, and more, you never miss important
  messages and opportunities when you’re busy.
  • Auto attendant—simplify service for customers with this
  easy-to-use graphical interface. The ability to construct
  customized automated services means callers can
  efficiently navigate the system and reach the right
  person without the assistance of an operator.
  • Integrated Messaging—voice messages can be
  automatically forwarded to an e-mail address, or the
  voice mail storage can be synchronized with most
  MAPI-compliant e-mail servers (e.g., Microsoft®
  Exchange) allowing voice and e-mail messages to be
  managed from a single mailbox.
  • PC-based Attendant Console—Graphical User Interface
  (GUI) for attendants; an e-console with an easy way to
  learn and use sophisticated call coverage tools in a
  comfortable environment.
  • Phone Manager—a powerful desktop application for the
  Avaya IP Office, available in Lite, Professional, and IP
  Softphone versions to allow you to control and manage
  phone calls from your Windows® desktop.
  • Open CTI interfaces—TAPI-compliant out of the box,
  Avaya IP Office integrates easily with popular contact
  management applications such as Microsoft Outlook®.
  Sophisticated custom applications can be rapidly
  developed and deployed with our full software
  development kit.
  • Compact Business Center—provides reports on overall
  system performance, basic call center functionality for a
  workgroup with quality of service reporting, simple
  plug-and-play installation, and more.

Compact Contact Center—the formal contact center
option with a full customer management tool set,
including real-time agent, system, and group
management; standard and custom reporting; real-time
tracking and analysis; options for agent connection;
remote agent support; and wallboards for installations
of up to 75 agents.
• Queue Manager and Campaign Manager—powerful voice
and interactive voice response (IVR) optional
applications for the Compact Contact Center that
facilitate agent and traffic management for better
productivity and customer service.

Tools to help you manage your communications system

The full Avaya IP Office solution—telephone system,
router/firewall/DHCP server, voice mail and other
applications—can be easily managed through the Avaya IP
Office Manager application. The Avaya IP Office Manager is
a Windows PC software application that connects to the
Avaya IP Office system using TCP/IP. It can be on the same
LAN as the Avaya IP Office, remote on the WAN, or
connected via the remote access server with the optional
Modem 2 package.

Scalable for today’s needs and tomorrow’s growth

The all-in-one Avaya IP Office platforms—base units,
line/station modules, expansion cards and preloaded
applications—give small and mid-size businesses the
options they want to meet today’s communications needs
and plan for the future.
IP403 Office
The IP403 Office base unit is a 19” rack mountable voice
and data communication system and supports as standard:

• Eight digital telephone ports
• Two analog telephone ports
• Eight 10/100 Mbps LAN Hub ports
• DTE Port
• X.21/V35 WAN interface
• USB port
• Up to three Expansion Modules for an additional 90
analog or digital telephones
• Two Relay ports for door entry systems
IP403 Office supports analog trunks and one T1/PRI
interface.

IP406 Office
The IP406 Office base unit differs from the IP403 Office in
that it has twice the trunk capacity and supports six
Expansion Modules but excludes the USB port and ten
telephone ports. The IP406 Office base unit is 19” rack
mountable, and available in two trunk configurations
(T1/PRI and analog). A spare expansion slot is available to
add an additional trunk module.
IP412 Office
With a more powerful call processing engine and greater
internal data transfer capability, the IP412 Office base unit is
the most suitable of the Avaya IP Office Family for meeting
the needs of the small contact center or businesses with a
CRM focus. The IP412 Office differs from the IP406 Office
providing even greater trunk expansion capability of up to
four T1/PRIs.
IP412 Office can be expanded by 12 Expansion Modules to a
maximum capacity of 180 analog or digital terminals and is
available preconfigured with a single or dual T1/PRI and a
spare slot.
Optional Upgrades (for all 3 base units)
Optional internal upgrades allow for the support of V.90
modem calls and voice compression modules for VoIP
sessions. These can be used for either providing networking
between sites over a WAN or supporting IP telephones
and Softphones.

End point solution options

Avaya IP Office supports multiple endpoint solutions,
giving small and mid-size businesses maximum flexibility
to choose according to their current and future needs:
• Avaya IP Office with its integral H.323 Server supports
Avaya ECLIPS 4600 telephones, Wireless VoIP sets,
and PhoneManager, which can operate in CTI or IP
Softphone mode.
• Avaya IP Office with the Digital Station 16 Module or
Digital Station 30 Module supports most MERLIN
MAGIX™ System 4400-Series telephones and most
DEFINITY® 6400-Series sets. The Digital Station Module
will also support the TransTalk® 9040 wireless handset
and Dual Radio Module (TDL/DCP only).
• Avaya IP Office with the Phone 16 Module and Phone
30 Module supports most standard analog phones/
faxes/modems as well as calling line identification.

Deployment Options for Every Customer

Avaya IP Office allows you and your customers the
deployment best suited to satisfy their current needs:
• IP Enhanced Office. A complete business communication
solution typically for 2 to 100 users, and scalable to a
maximum of 180 users. A practical approach for
businesses needing the reliability of current TDM-based
PBX solutions. When IP enabled, Avaya IP Office
can take advantage of a customer’s LAN for
administration, CTI, and remote applications support.
Avaya IP Office can also support IP telephones and
VoIP trunks as evolving business needs demand.
• Converged Office. A fully converged Avaya IP Office
communication solution for typically 2 to 100 users,
with scalability to a maximum of 180 users. Avaya IP
Office can share an existing LAN to connect IP
telephones regardless of location, allow convenience
in configuration, reduce installation expenses, and
provide a path to multimedia IP communication
applications.
• Compact Remote Office. Total business communications
for networks that require a cost-effective way to
connect locations. While it does not offer all the feature
transparency or “virtual enterprise capability” of a
DEFINITY® network, Avaya IP Office is a great solution
for small locations that are basically autonomous in
operation, yet have simple “point-to-point” networking
needs. In this mode you can either link a few Avaya IP
Offices together or connect to a larger central PBX such
as DEFINITY for efficient communication among
locations.
• Compact Contact Center. A next-generation contact center
for the small and mid-size business. With Compact
Contact Center, typically 5 to 50 agents (with a
maximum of 75 agents) can meet the customer in the
manner of the customer’s choosing. CTI and Campaign
Manager improve agent efficiency, and a host of
valuable applications enhance the customer experience.
Remote agents are also supported for businesses
desiring virtual contact center capabilities.
With four ways to deploy a single platform, Avaya IP Office
delivers the value of converged communications to every
small and mid-size business.

For more information on Avaya IP Office,
contact 360 Solutions today.

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